Senior Director of Client Success

REPORTING Vice President of Client Services

Job Summary

InterLink Relocation Resources is seeking a highly experienced Senior Director of Client Success to serve as the strategic owner of a portfolio of complex corporate relocation and global mobility accounts. This role is responsible for managing multiple concurrent client relationships across diverse industries, relocation volumes, and policy models, including U.S. domestic relocation and global mobility programs.

The Senior Director of Client Success acts as the primary point of accountability for assigned accounts—deeply understanding each client’s business objectives, workforce strategy, relocation policies, financial drivers, and operational nuances. This individual ensures consistent program performance, proactive communication, and continuous improvement while keeping both clients and InterLink leadership fully informed of account activity, risks, opportunities, and innovations.

Success in this role requires a strong foundation in enterprise account management, U.S. domestic relocation and global mobility policies knowledge, CRM account management discipline, executive reporting, and consultative growth strategies, with the ability to identify and articulate value through InterLink’s service model, technology, reporting, and thought leadership. This is a senior, client-facing role for a professional who thrives in managing complexity, driving results, and strengthening long-term partnerships.

Job Responsibilities and Duties

Key Responsibilities

Client Relationship Management

• Serve as the primary point of accountability for a portfolio of client accounts, overseeing U.S. domestic and international relocation programs and managing multiple concurrent client relationships across diverse industries, relocation volumes, and policy structures.
• Build and maintain trusted, long-term partnerships by developing a deep understanding of each client’s business objectives, workforce strategy, relocation policies, eligibility tiers, financial parameters, and key stakeholders.
• Act as a strategic advisor to clients by providing consultative guidance, benchmarking insights, and best-practice recommendations that enhance program effectiveness, employee experience, cost control, and return on investment.
• Serve as the liaison between clients and internal teams to ensure consistent service delivery, clear communication, and alignment with client expectations, proactively addressing issues and driving continuous improvement.

Account Growth & Development

• Identify develop and execute upsell and cross-sell opportunities by leveraging in-depth knowledge of each client’s program, evolving needs, and industry trends.
• Collaborate with internal stakeholders to design and recommend enhanced solutions, service expansions, and program optimizations aligned to client objectives.
• Support contract discussions, renewals, and scope adjustments to ensure long-term partnership value and alignment.

• Proactively monitor account activity and performance to measure client satisfaction, identify risks, and address concerns before they escalate.
• Lead regular client meetings, business reviews, and strategic planning sessions, ensuring transparency, alignment, and clear communication of program performance.
• Maintain ongoing engagement with clients by providing education, insights, and recommendations, reinforcing InterLink’s role as a strategic partner rather than a transactional service provider.

Implementation & Onboarding

• Oversee the onboarding and implementation of new client programs, ensuring clear expectations, seamless transitions, and successful integration of domestic and international services.
• Partner with internal teams to establish implementation plans, timelines, and success metrics.

Cross-Functional Collaboration

• Partner with Sales and Marketing in client presentations, technology demonstrations, and prospective client discussions, contributing account insights and strategic perspective.
• Work closely with Operations to ensure service execution aligns with client expectations and to identify opportunities for program enhancements and innovation.
• Leverage client feedback, reporting, and industry knowledge to support continuous improvement and evolution of InterLink’s service offerings.

Key Tasks & Expectations

• Own the overall health and performance of assigned accounts, ensuring consistent delivery, financial stewardship, and client satisfaction.
• Maintain accurate, timely, and comprehensive CRM documentation, including account plans, client communications, activity notes, risks, opportunities, and growth initiatives.
• Develop and execute account-level strategies that support client objectives, retention, and long-term growth.
• Prepare and deliver regular account updates and reporting to InterLink leadership, providing visibility into client activity, performance metrics, growth opportunities, and program innovations.
• Ensure clients are informed of InterLink’s technology capabilities, reporting tools, process improvements, and industry best practices, reinforcing value and differentiation.

What Success Looks Like in This Role

• Clients rely on this role as their strategic mobility partner.
• Leadership has real-time visibility into account performance and growth.
• Programs continuously improve through insight, benchmarking, and innovation.
• Growth occurs through trust, expertise, and demonstrated value.

Qualifications & Skills

• Exceptional interpersonal, communication, and relationship-building skills.
• Ability to analyze data, derive insights, and develop strategic client recommendations.
• Strong negotiation and problem-solving skills, with a client-first approach.
• Proficiency in CRM platforms and Microsoft Office Suite (Excel, PowerPoint, Outlook, Teams & SharePoint).
• Highly organized with the ability to manage multiple accounts effectively.
• Self-motivated, goal-oriented, and able to work independently while collaborating cross-functionally.
• Proven ability to exceed KPIs and drive client satisfaction and revenue growth.

Job Requirements

• Proven experience in Global Mobility account management, customer relationship management.
• Extensive experience with customer implementations.
• Deep Understanding of B2B sales cycles and customer journey.
• Bachelor’s degree in business, Marketing, Sales, or a related field.
• Willingness and ability to travel as needed to meet with clients.

Benefits

• Competitive base pay and performance-based incentives
• Medical, Dental, and Vision coverage
• 401k IRA with generous match
• Vacation, sick, and holiday pay
• Professional development opportunities

Working Conditions

• In office, Hybrid or Remote
• Standard schedule: Monday–Friday, 9:00 a.m.–5:00 p.m. EST
• Occasional after-hours or weekend support as business needs require

Why Join Us?

This is an exciting opportunity for a strategic leader who thrives in a client-facing, relationship-driven role and is passionate about delivering superior service and driving business success. If you are a proactive, client-focused professional with a strong background in global mobility and account management, we invite you to apply and become part of our high-performing team!

The above statements are intended to describe the general nature and level of work being performed by people assigned to this role. This is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Interlink Relocation Resources is an equal opportunity employer.

Please apply here: careers@interlinkrelocation.com

About Us – InterLink Relocation Resources is a full-service Relocation Management Company based in Roswell, GA. For over 36 years, InterLink has streamlined the relocation process by providing end-to-end relocation and global mobility program solutions. 

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