INTERLINK FAQ

FAQ

Does InterLink offer ACH, or direct deposit for expense reimbursements? 
Yes. Employees can choose to receive a check mailed to them or having reimbursements deposited directly via ACH into their bank account

Does InterLink collect personal employee information?
No, InterLink does not collect any personal information from employees. Even banking information is input directly in the GlobalLink portal by the employee and InterLink does not have access to any account numbers.

Does InterLink support employees after hours?
Yes, our team is available after regular working hours and on weekends. Employees always have direct access to a relocation consultant at all times.

Does Interlink offer vacant home insurance?
Yes, InterLink puts vacant home insurance on all acquired and vacated properties until the actual closing with an outside purchaser.

How does Interlink work with the transferee to get their home ready to sell?  
InterLink’s Marketing Assistance Program works directly with the employee and selected agent to sell the property at the highest price in the shortest amount of time.  Once the employee selects an agent, the relocation consultant maintains constant communication with the employee and listing agent to determine the appropriate marketing strategy until a buyer is found and the property sale has closed.

Does InterLink review home purchase and home closing documents? 
Yes!  Our relocation consultants assist employees with negotiations and review home purchase and home closing disclosures with the employee to ensure an understanding of which expenses will and will not be covered by their company.

What is a home sale Direct Reimbursement or Independent Sale? 
This is where an employee markets their home through InterLink’s Marketing Assistance Program until a buyer is located. The employee is reimbursed upon closing for employer-approved home sale closing costs.

What is a BVO (Buyer Value Option) Home Sale? 
Employees market their homes through InterLink’s Marketing Assistance Program until a buyer is located and their relocation consultant gets involved.  With a BVO program, because there is specific language in the listing agreement allowing InterLink to enter into the transaction and become the seller, InterLink will provide the employee homeowner a Contract of Sale, which mirrors the buyer’s outside contract, is created for InterLink to acquire the property from the employee and submit for calculation of final equity.

Does InterLink provide complete visibility to data related to their relocation activity throughout the year? Is that data reported in Real-Time? 
Yes, with the support of our technology platform, GlobalLink, InterLink provides custom reports for our clients. With several hundred fields of data that are tracked, there is an ability to report on all logged data and activity. 

Does InterLink Relocation manage every type of Relocation Package? 
Yes, InterLink manages every type of Relocation package and component available and used today. Those most frequently used today:
The Fully Covered Relocation Package (more traditional), the Tiered Relocation Program that may be determined by employee level/grade or by existing or new hire employee, the Managed Budget Relocation program (capped program), the Lump Sum Program (typically cash only program) and CORE/Flex Programs.

Does Interlink offer international services to its clients?
Yes. Interlink offers global mobility services to its clients from policy formulation to implementation and assignee management.

Does Interlink provide web-based access to its users?
Interlink’s GlobalLink web-based platform is available to clients and domestic transferees/international assignees.
Want to know more? Learn about InterLink’s A-Z relocation and assignment services and contact us for a free assessment.

Does InterLink have practices in place used to control the costs incurred by clients in relocating their employees?  Has your company taken any recent initiatives to manage or reduce costs for your clients?
Yes. InterLink does take steps to find cost-saving opportunities where possible for our clients. 
First: InterLink reviews all our service partner agreements pricing annually. Based on performance, volume, and competitiveness within markets and service lines, we collaborate on agreed adjustments.    

Second: We review the policies of our clients annually, recommending any adjustments that may be made to reduce spend while not impacting the employee experience, and while still providing our clients the competitive advantage with their offerings.

What is a GBO (Guaranteed Buyout Option) Home Sale?  
With this program, two independent, fee-paid WERC appraisals are ordered, in addition to inspections on the property, title work, and the broker market analyses. The average of the appraisals is submitted to the employee as a “guaranteed offer”.  If, no buyer has been found – typically after a specific marketing period established by policy (typically 60-120 days) the employee is free to accept the company’s guaranteed offer for the relocation consultant can acquire the property from the employee and submit for calculation of final equity.

What is an Amended Value (AV) Home Sale?  This is part of the GBO home sale program. Once the employee obtains a bona fide outside offer during the established marketing period as per policy and/or prior to accepting the guaranteed buy-out offer an amended sale comes into play. The guaranteed offer is “amended” to the higher outside offer.

Does Interlink provide relocation expense management and tax assistance to its clients? 
Yes. Interlink reimburses and reports on all employee relocations. We provide extensive audit, tracking, and tax reporting services for domestic and international relocations/assignments. 

Who handles travel? 
Interlink’s travel partner can make reservations for hotels, airfares, and auto rentals, consolidating all reservations onto one folio which makes it easy to submit for reimbursements. Employees are also able to use their employer’s travel partners (using their own credit card) or arrange for travel on their own.  

What happens if an employee’s household goods are damaged? 
InterLink’s household goods partnerships are top-notch and we have very few claims. When there are claims, the relocation consultant works closely with the employee and the van line’s claim department to reach a fair and prompt resolution.

How often should we review our policy? 
We believe that relocation policies should be at least once a year – more if certain circumstances dictate (such as a group move, company merger, etc.). Our close tracking of all exceptions also helps determine if and when a policy benefit should be reevaluated.

Does InterLink help clients write policies?  
Yes, we have written most of our clients’ policies, from revisions to entirely new policies.

Does InterLink have an app for expenses? 
Yes, our app allows employees to take photos of receipts and submit expenses from their mobile device or via a web portal called GlobalLink.

What is gross-up? 
Certain relocation expenses are considered to be taxable income to the employee.  Gross-up is when the employer pays the tax impact directly to the state and federal governments on the employee’s behalf.  By doing so, the employer is offsetting the tax impact of the relocation benefits paid to them or on their behalf.

Does Interlink provide assistance with developing cost estimates and projections for their clients?  
Yes. We assist our clients with developing cost estimates and projections based on the relocation policy guidelines and services offered by these companies and business forecasts. These are useful to our clients in setting their annual budgets and future planning.  

Does Interlink offer temporary living and rental assistance to their clients?
Yes. Interlink offers temporary living assistance through one of its partners, Rental Relocation Inc. (RRI). RRI provides clients exclusive corporate apartments, private rentals, hotels as well as university-style housing backed by best-in-class technology. Whether you are seeking temporary or long-term housing for employees, summer interns, extended stay business travelers, project teams, or solutions for the government and military housing.  

Is Tenancy Management a service you provide to your clients?
Interlink provides extensive tenancy management services to domestic and international employees. This includes finding suitable housing, help with expense management and budget management, deposit management, security deposits, ongoing rent payments & reimbursement of utility payments, lease negotiations, and management.

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TESTIMONAILS

InterLink is truly invested in our success. The outcome has been an excellent alignment between the company’s needs and those relocating. We are happy to be part of the InterLink ‘family’. More importantly, so our employee
Multinational Cement and Energy company employing over 12,000 with more than 220 locations
I like everyone I work with at InterLink – personally and professionally. They are good people with good intentions who show their appreciation for our business, every week, and every day. We help each other.
Domestic non-clinical Dentistry in 17 states with over 200 locations
My first meeting with InterLink convinced me there was something better, and we made the switch to InterLink. InterLink proactively considers our needs to provide solutions and maximize results for us, and most importantly, our employees.
Industrial and Consumer manufacturer of recycled paper products
Our company was faced with changing relocation vendors due to the poor customer service level. When reviewing Interlink’s proposal and touring their site, I was impressed. However, I still had concerns about their size as it relates to managing national and global projects. Erroneously, I thought a relocation company had to be a well-known, to handle national and expatriation relocations. After two years into our contract, Interlink’s performance has exceeded my expectation. • Their service is cost competitive • Their customer service levels are highly responsive • They provide recommendations and guidance based on market trends • They customized relocation plans to meet our business strategies • Most importantly, they handle the entire relocation process in a seamless fashion.
Multinational Conglomerate, operating in 34 countries with more than 120,000 employees
One of the best aspects about InterLink is that they accommodate our specific needs. Once they understand what’s involved, InterLink develops the best solutions for the company AND the employees, minimizing stress for everyone.
Advanced Engineering company providing state-of-the-art solutions in Defense, Federal, Global, Cyber and Intelligence

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