REPORTING Director of Operations

Job Summary

The Senior Relocation Consultant serves as the single point of coordination and responsibility to manage an active caseload of various Client’s relocating employees and assignees, exhibiting a thorough understanding of individual policy benefits and facilitating all phases of activities by closely tracking timelines and events. Attention to detail is critical in this position.

The ideal candidate for this opening must possess the ability to ensure a positive relocation experience for transferees by managing all service deliverables and communication with external and internal customers. He or she will be required to support data integrity by entering all key relocation-related information in our operating system and acting as the liaison for each transferee for exception approvals while tracking the same. 

Job Responsibilities and Duties

The Senior Relocation Consultant serves as the single point of coordination for transferees and are the relocating families’ advocates throughout the process.  InterLink utilizes a workload-based staffing model, which requires a comprehensive understanding of the client’s operational needs and regularly monitoring of workload dynamics.  This staffing model demonstrates a commitment to adjusting staffing levels and processes as necessary. This model ensures that all InterLink employees have enough time to complete their work while promoting efficiency, reducing burnout, and enhancing overall organizational performance.

The Senior Relocation Consultant must manage activities performed by relocation supplier partners, such as real estate agents, van lines, and mortgage providers. The Senior Relocation Consultant reviews, audits, and approves transferee and vendor expenses and related benefits according to the Client’s policy. 

Job Requirements 

Must have at least fifteen (15) years of experience in the Employee Relocation/Global Mobility industry.

• Possess an expert ability to multi-task, prioritize and work well under pressure, considering volume fluctuations 
• Exhibit excellent verbal and written communication skills
• Be available after-hours for occasional questions, issues, and/or real estate contract negotiations guidance
• Have extensive knowledge of, and at least 7+ years of, experience with US relocation home sale program administration:
• Guaranteed Buyout Option (GBO)
• Buyer Value Option (BVO)
• Direct Reimbursement 
• Have the ability to review, compare and interpret Broker Market Analyses (BMA), and recommend marketing strategies based on that data
• Demonstrate skills to review and interpret market value appraisals and related adjustments
• Have a thorough knowledge of Worldwide ERC general home inspections and seller disclosures, and be able to review, interpret them and manage the required repair process
• Certified Relocation Professional designation (CRP) preferred
• Have a current real estate license (active or inactive)
• High School Diploma required; Associate’s or Bachelor’s Degree preferred

Working Conditions 

• Office environment – Initially totally “in office”; Hybrid potential
• Schedule is 9 to 5 EST, Monday through Friday
• Occasional availability after hours 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this role. This is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Interlink Relocation Resources is an equal-opportunity employer.

Please apply here: careers@interlinkrelocation.com

About Us – InterLink Relocation Resources is a full-service Relocation Management Company based in Roswell, GA.  For over 30 years, InterLink has streamlined the relocation process by providing end-to-end relocation and global mobility program solutions.

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