Application Support Administrator

REPORTING Director of Operations

Job Summary

The Application Support Administrator is responsible for the system configurations, operation, user management, and maintenance of applications. The Application Support Administrator supports both internal and external users.

Job Responsibilities and Duties

Maintain advanced knowledge of systems and business applications
Maintenance of company applications
Participate in meetings, internal and external, as needed
Provide technical resolutions and support to the entire team
Provide suggestions and process and system improvements
Support clients and transferee’s online user experience
New Client set up in the syspan

Develop Client online initiation form
Input client information, policies, etc.
Configure system for Client contract pricing, billing, and terms

Process Client service authorizations
Design system view preferences, access, and communication
Design ad hoc reports, automate reporting schedule
Create and maintain client reporting dashboards
Format and update client policy documents
Assist in preparing annual client review presentations
Application training internally and externally
Manage and improve the survey process, reporting on supplier performance
System new features and updates
Upload documents into the operating system and SharePoint
Create system templates for documents, emails, etc.
Maintain Supplier Partner agreements in the system and provide reporting
Maintain and monitor system for GDPR/CCPA Compliance

Job Requirements

1-2 years of Relocation Industry experience preferred
2+ years of experience in business data analysis
Previous experience with SQL Server and Microsoft PowerPoint, Excel, INEO MoveTrackport Builder, and creating reporting dashboards
Expertise in design, development, and formatting of reports, charts, graphs, and dashwith drill-down capability and an emphasis on delivering very polished and formatted reports
Ability to build complicated and accurate reports using advanced functions within reporsign tools
Proven ability to develop quality ad hoc reports and analyses with minimal direction
High School Diploma required; Associate’s or Bachelor’s Degree preferred

Benefits

Competitive base pay
Medical, Dental, and Vision coverage
IRA with generous match
Vacation, sick, and holiday pay
Training/mentoring opportunities in a supportive, fun work environment

Working Conditions

Office environment – Initially totally “in office”; Hybrid potential
Schedule is 9 to 5 EST, Monday through Friday
Occasional availability after hours

The above statements are intended to describe the general nature and level of work being performed by people assigned to this role. This is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Interlink Relocation Resources is an equal-opportunity employer.

Please apply here: careers@interlinkrelocation.com

About Us – InterLink Relocation Resources is a full-service Relocation Management Company based in Roswell, GA. For over 30 years, InterLink has streamlined the relocation process by providing end-to-end relocation and global mobility program solutions.